Mixed king/facebook accounts
Hi, my king account has been associated with a facebook account of another person. So, our progresses in Candy Crush Soda are mixed: I was at level 368 and now I am at level 821, whereas my friend lost all her gold bars (from 217 to 20). Similarly it happened for Candy Crush Jelly.
Is it possible to solve this problem?
Thanks,
Alce92
Best Answer
Answers
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Not if its something they need to fix, no I am sorry. Although I am an official King helper, I am only a volunteer, so we can give troubleshooting and help players where we can, but anything that relates to needing to access an account, we have no access to. Basically we weed out questions from those that can be solved with help, or report issues, or pass on important questions like yours so that the team see it quicker. Unfortunately they don't work weekends
However which device are you playing on? I assume you were both playing on the same device? Have you tried logging out of the game completely and logging in on your own Facebook account?
If playing on an iphone, you would need to clear the cache and cookies from safari too as sometimes that does save the data.