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My bears are all above the string but I still fail the level.
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Hi Wendy,
Have a look at this video here, see if its doing something you are missing first
If that doesn't shed any light, can you try this troubleshooting here please and let us know if it helps or not and which device/OS you are playing on
https://care.king.com/en/blog/article/is-your-game-crashing-on-an-android-device
