I was on level 1285 in Candy Crush Saga, when I connected to Facebook I went back to Level 1. Please

Rachel_Abdella

Was on level 1285 in Candy Crush Saga, connected to Facebook went back to Level 1. Please, please help

Lady_Choo

Hi Rachel, 

thank you for posting on King care. 

Were you previously synced to Facebook or the Kingdom? If so, you might just need to give it a little nudge

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

https://care.king.com/en/blog/article/remember-to-connect-to-facebook

If you weren't connected with either, let me know and I will pass this on to a moderator who will be able to help you.

Don't panic

Rachel_Abdella

I was connected to Kingdom but I would click on Facebook and could see everyone’s progress. Then when I connected to Facebook I went back to Level 1. I don’t know what I did or how to fix it

Rachel_Abdella

I was connected to Kingdom but I would click on Facebook and could see everyone’s progress. Then when I connected to Facebook I went back to Level 1. I don’t know what I did or how to fix it

Lady_Choo

I will pass you over to the moderators who will be able to restore progress

QueenB

Thanks Chicken Slayer

I'm on it!

/QueenB