my progress on iphone on candy crush soda does not sync with notebook or ipad -

Question

- updated, deleted, reinstalled soda, facebook etc - pasword current - turned on/off etc - HELP - this is new problem in past few weeks - CC Saga works perfectly

Naoki_Chiba · Answer

Hi Naoki Chiba,

Firstly can I get you to try some troubleshooting just to rule out local issues.

https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device

it could very well be the game, but the first thing they will say to me is "Did you do troubleshooting" So its always good to start there.

I also have a link about connection,

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

But to be fair as you mentioned you play through Facebook, it could even be the issues that have arisen since Facebook changed their permissions so its worth reading this link too

https://care.king.com/en/blog/article/facebook-lost-progress-and-friends-lists

if none of this works, please come back and let me know and I will add it to the moderators lists to look into :)

Hi hope you have escalated, my problem is the same as before, love to hear from you or someone when there is a chance. Thanks.

Naoki_Chiba · Answer

Hi Naoki Chiba,

Firstly can I get you to try some troubleshooting just to rule out local issues.

https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device

it could very well be the game, but the first thing they will say to me is "Did you do troubleshooting" So its always good to start there.

I also have a link about connection,

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

But to be fair as you mentioned you play through Facebook, it could even be the issues that have arisen since Facebook changed their permissions so its worth reading this link too

https://care.king.com/en/blog/article/facebook-lost-progress-and-friends-lists

if none of this works, please come back and let me know and I will add it to the moderators lists to look into :)

So i think iphone communicates with facebook and kingdom but the problem is a CC Soda program problem as no issue with CC Saga. The app keeps sending info that on level 1242 - has not sent correct information as I have increased levels on my iphone (where I play mostly) but 1242 has not changed. Hope you can find the solution, thanks, N

Naoki_Chiba · Answer

Hi Naoki Chiba,

Firstly can I get you to try some troubleshooting just to rule out local issues.

https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device

it could very well be the game, but the first thing they will say to me is "Did you do troubleshooting" So its always good to start there.

I also have a link about connection,

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

But to be fair as you mentioned you play through Facebook, it could even be the issues that have arisen since Facebook changed their permissions so its worth reading this link too

https://care.king.com/en/blog/article/facebook-lost-progress-and-friends-lists

if none of this works, please come back and let me know and I will add it to the moderators lists to look into :)

Thank you so much for replying: Followed your troubleshooting link - did all that and nothing. Even deleted and reinstalled app. I set up a kingdom account as suggested - iphone level - 1285 - set up on ipad - is connected as my picture is same - but level 1242 - this is the same level that ipad was on before when i linked through facebook. I thought it was a facebook issue also but now that this has failed on Kingdom, it means somehow my iphone not sending correct data to facebook or kingdom? I have not reinstalled game on iphone as dont wnat to loose boosters but did reload facebook. So still not synced. Thanks for: if none of this works, please come back and let me know and I will add it to the moderators lists to look into :)  Maybe question is how do i fix my current saga install without loosing all my free boosters? Appreciate your help.