Why did my game revert from level 639 to level 1?

Jeanne_Weber

I was on level 639; turned on my iPad & I was back to level 1...what happened???

Lady_Choo

Hi Jeanne thank you for posting on King care.

Those pesky gremlins again! Sometimes updates can cause it to misbehave. 

Were you previously connected either by Facebook or the Kingdom? It should be a simple log in again. 

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

https://care.king.com/en/blog/article/remember-to-connect-to-facebook

If you weren't connected to either, don't panic, come back and let me know and I will pass you over to our moderating team

Jeanne_Weber

I was connected to Facebook.