How to recover the level after mobile reset?

karthikeyancc

I finished over 1200 levels in both candy crush soda & jelly.I lost the level after mobile reset. How to recover that level?

Lady_Choo

Good evening Karthikeyancc, thank you for posting on King care.

Were you previously connected to either the kingdom or Facebook? 

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

If not, come back and let me know and I will pass it to the moderating team

jglazewski

i wasn’t sign up with anything, i was on over 1500 level how can i go back to it? by mistake my app was deleted. please help

jglazewski

how can i recover my levels?

PummyRaj

Hello @jglazewski, Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear that you have lost your level progress!!  Unfortunately it is the side affect when we do not save our game!!  

No need to worry... please follow this link to restore your level  https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

** Once opening the above link, scroll all the way down and select the option "Didn't save your game, it's too late" and follow the steps suggested there.  

Please post back how it went and / or if you need further help!

Talk to you soon!  Have a great day/evening!