PC version not syncing to Android version

Bibi-5

Any idea how to get my laptop (playing Soda Crush on King.com) to sync to my Android? It had been synced but has stopped since the last update.

Xarly

Hi Bibi,

Have you checked this blog post: https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account ?

If this isn't of any help just come back and we will see how we can re-sync the device and your King.com when using the same account.

Cheers,

Xarly

Bibi-5

Hi Bibi,

Have you checked this blog post: https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account ?

If this isn't of any help just come back and we will see how we can re-sync the device and your King.com when using the same account.

Cheers,

Xarly

So, I think the problem may actually be my mobile version. It says I am logged in, but my little profile pic isn't showing and when I complete a level, it doesn't show my score against the other players. So while I AM logged in, it doesn't think I am logged in. So perhaps my progress hasn't been saved and that is why King.com has me back on level 982 when I am on 1002 on my Android.I am afraid to log out on my phone, thinking I may lose my progress.

Bibi-5

So, I think the problem may actually be my mobile version. It says I am logged in, but my little profile pic isn't showing and when I complete a level, it doesn't show my score against the other players. So while I AM logged in, it doesn't think I am logged in. So perhaps my progress hasn't been saved and that is why King.com has me back on level 982 when I am on 1002 on my Android.I am afraid to log out on my phone, thinking I may lose my progress.

Xarly

Hi Bibi,

If you're connected to King.com rest assured that the worse thing that can happen is that you go back to level 982 (and if so, I can help you get back to where you were before). You can always synchronise both your Facebook and your King.com account (via King.com) to make sure that they share the progress.

I suggest you try that, and don't worry about being afraid of logging off; we're here to help if anything bad happens.

Cheers,

Xarly

Bibi-5

Hi Xarly,

I deleted and reinstalled Soda Cruch on my mobile and it's now re-synced with King.com. Unfortunately I am back to level 982. I took screen shots on my phone to show what level I had progressed to and would like to start again there (1045). Can you help?

Xarly

Hi Bibi,

It's good to hear so! You can find out more on how to restore your levels here.

Cheers,

Xarly