Was not solved

Elmo307

I pushed the solved by mistake.  Xarly answered it but wanted to know if I had a code and yes I had one it said 920

Xarly

Howdy again Elmo!

Happy to see you come back and no worries on the answered misclick, mistakes happen to all of us!

Now that we've narrowed it down a bit it seems to me like it might be an issue with Google Play Store. I suggest you try one of these two options and let's see if that fixes it:

Option 1:

- Go to settings>Accounts> Delete your Google account synced with Google Play.

- Restart the Phone

- Add your Google account back in the settings.

(If not you can also add a different Google account, run Google Play Store and download the game again)

Option 2:

- Go to settings > Apps > Open “All” tab

- Find and click Google Play Store > Clear Cache and Clear Data

- Now from the same tab uninstall Google Play Store Updates

- Restart your phone, open Google Play Store and install the game again.

I'm hoping one of these options helps us fix your problem. If not, like always, we'll be around for you!

Cheers,

Xarly

Lady_Choo

Hi elmo, don't worry about marking it as solved, it doesn't close the thread so it can still be dealt with. 

I will pass this over to Xarly though so he knows you answered. 

Have a nice day

Xarly

Howdy again Elmo!

Happy to see you come back and no worries on the answered misclick, mistakes happen to all of us!

Now that we've narrowed it down a bit it seems to me like it might be an issue with Google Play Store. I suggest you try one of these two options and let's see if that fixes it:

Option 1:

- Go to settings>Accounts> Delete your Google account synced with Google Play.

- Restart the Phone

- Add your Google account back in the settings.

(If not you can also add a different Google account, run Google Play Store and download the game again)

Option 2:

- Go to settings > Apps > Open “All” tab

- Find and click Google Play Store > Clear Cache and Clear Data

- Now from the same tab uninstall Google Play Store Updates

- Restart your phone, open Google Play Store and install the game again.

I'm hoping one of these options helps us fix your problem. If not, like always, we'll be around for you!

Cheers,

Xarly

Elmo307

Now it's solved. Thank you! 

Lady_Choo

That's great to hear! 

Happy playing