CANDY CRUSH SODA SAGA is FREEZING UP

Carmella_Fennell

For the past 4-5 days, at the very END OF EACH GAME, (I’m STUCK on level 2357) actually, during the SCORING PROCESS‼️‼️  Uggggggggg  ....  VERY FRUSTRATING since I’m using “Boosters” bought and paid for, and some earned.  I’ve followed all the recommendations to try & resolve on my own, obviously to no avail or I’d not be writing this.  I read in another thread that the User ID would be helpful to y’all, so while I hope sending this ID publicly doesn’t put me at risk, here you go: 100004536423028.  

I am using iPad IOS version 11.4  ~~~ Capacity 64 GB  Available 53.96 GB

I trust that KING is treating this technical issue with the utmost priority given the nature of the problem, not to mention the WIDESPREAD EFFECT ON USERS.  PLEASE keep me posted or tell me if there’s any other information you need to expedite a solution. 

With kind regards, Carmella F.    

Lady_Choo

Answered here for you

https://care.king.com/en/candy-crush-soda-saga/candy-crush-soda-saga-is-freezing-up-623670401#entry_167761