Give us back our gift boxes!!!!

Chelsea_Zaffino

Not a question, Give us back our gift boxes!! 

Lady_Choo

Hi Chelsea, thanks for posting. 

Nobody is taking your gift boxes. Its an issue affecting many but not all players which makes it harder to fix. Is your avatar stuck at a lower level than you are on by any chance? 

Can you let me know which device you are playing on and I will get you the troubleshooting link.

Also, King care is customer service, not the design studio, so we don't need telling off

Chelsea_Zaffino

I play on an android. No my avatar is on the right level. Wasnt telling anyone off. 

Lady_Choo

Hi, well that is good news as often the two have been hand in hand, that's why I asked. You can find the troubleshooting for android here, its always worth a try as the studio will ask if you have tried it.

When did you notice they have vanished? Were you previously able to collect from them when opening without issues?

I am wondering (and this is just me, I have asked the King team to see what they can find out) if they have pulled them for the time being because many couldn't open them and lost a lot of rewards. 

I will get back to you as soon as I get an answer

Lady_Choo

Hi, just to let you know it has been escalated to the studio

Lady_Choo

Good morning.

The gift boxes are working as they should be. The studio has informed us they are not meant to be there all the time, but pop back now and again as an event. 

Thank you for asking, any feedback will be passed on to the team. 

Have a lovely day