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why can't receive my purchase ?

Farah_YousefFarah_Yousef Posts: 1
in Support

I won 100 gold bar and the pig was fully and asked for break and collect gold bars but this message " please check your connection you should receive your purchase shortly' and my Connection is very good what is the problem ?

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Answers

  • Lady_ChooLady_Choo Posts: 13,965 Farm Moderator

    Hi Farah, thank you for posting. I am sorry you are having issues with purchasing. I think you are the second one that's mentioned it. 

    I am going to give you a link to get through to our purchase issues department. You can find that here. Use the contact email towards the bottom and hopefully they will be able to sort you out :)



    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
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  • Hey! Would you like to give us your opinion?

  • Lady_ChooLady_Choo Posts: 13,965 Farm Moderator

    Also, it might be an idea to check that you don't have inapp purchases turned off to prevent accidently spending :)



    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
    New contests! 🍓  Win boosters in the Farm Heroes area 🍓 Win beans 🐤

    Farm heroes addict collecting cropsies since 2013. 

    Flag · Helpful Woah! Sweet Love Haha
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