Why when completing each level on bubblegum hill does my leaderboard score not increase.

Katie_Farrant

It did increase earlier but it seemed to have stopped and everyone else’s score is increasing and mines just staying the same. Why is this?

Lady_Choo

Hi Katie, have you tried closing the app, rebooting your game and as a last resort reinstalling it? ( you would lose saved boosters though with that)

Sometimes that clears it. I do know we often have issues with that, but I will see if we have any more information on it

Katie_Farrant

Yes I have deleted the app and reinstalled it twice and it’s still doing the same thing. 

Lady_Choo

Thank you for letting me know because then at least we can rule out that. Hopefully the moderator will be able to suggest something but its going to be tomorrow at least before they see it

Katie_Farrant

Okay no worries. Thank you

Xarly

Hi Katie,

There's a misunderstanding here. The leaderboard is connected to collecting stars, which is something you don't do when playing Bubblegum Hill.

That's why your points in that event are not counting, because the leaderboard depends on the stars you collect from normal levels, outside of the Bubblegum Hill :-).

I hope this helped!

Cheers,

Xarly

Lady_Choo

See this is why I ask the clever ones because with not playing it, I didn't know that

Thank you Xarly

Katie_Farrant

The confusing thing is I’ve just completed a level and my score still hasn’t increased. I don’t understand it haha

Lady_Choo

Was it a normal level Katie? If so, I will harrass Xarly again for you

Katie_Farrant

Yes it was a normal level:)

Katie_Farrant

Yes it was a normal level 

Lady_Choo

Thank you, I have left him a message to come back to you