Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
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Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Jelly Bear stuck at top of screen bug.

I'm reporting a bug. I was playing level 430 and my jelly Bear got stuck at the top of the screen. It was supposed to move up to the next part of the challenge, but even though there were no obstacles in the way it would not move no matter how many moves I made. I used all 31 remaining moves and he just hung there. I lost a life and my place in the Rainbow Road because of this.

https://www.youtube.com/watch?v=WCIpx15Af-A

Accepted answers

Xarly

That's great news Lizzy!

We hope your awesome nickname stays around to help others or to contact us in case anything happens again.

Have a great day!

Cheers,

Xarly

All comments

Xarly

That's great news Lizzy!

We hope your awesome nickname stays around to help others or to contact us in case anything happens again.

Have a great day!

Cheers,

Xarly

LizzyLemondrop

Luckily I was able to move past the level (the bug did not occur again when I retried the level), but thank you for getting back to me. You might be interested to know that I play Candy Crush Soda Saga on my laptop; it was preinstalled when I purchased the computer.

Xarly

Hi LizzyLemondrop,

Thanks for the report and the clarity of it! This was an issue some time ago but it seems like in your case it reappeared. Have you tried playing it again? Also, if you're playing on your browser, clearing the cache and browser data should help fix it.

Let me know if this worked, if not there are other options we can try. I'll also make sure that once solved you get a compensation for the troubles and to thank you for your patience.

Cheers,

Xarly

LizzyLemondrop

Sorry, I did not realize I had set the video to Private. It's now Public so you should be able to watch it.

Xarly

Hi Lizzy,

Thanks for the report and for letting us know! The video doesn't seem to be working properly (and it would be of great help for us to understand and report your issue).

Can you please re-send the video?

Cheers,

Xarly

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Xarly

That's great news Lizzy!

We hope your awesome nickname stays around to help others or to contact us in case anything happens again.

Have a great day!

Cheers,

Xarly

All comments

Xarly

Hi Lizzy,

Thanks for the report and for letting us know! The video doesn't seem to be working properly (and it would be of great help for us to understand and report your issue).

Can you please re-send the video?

Cheers,

Xarly

LizzyLemondrop

Sorry, I did not realize I had set the video to Private. It's now Public so you should be able to watch it.

Xarly

Hi LizzyLemondrop,

Let me know if this worked, if not there are other options we can try. I'll also make sure that once solved you get a compensation for the troubles and to thank you for your patience.

Cheers,

Xarly

LizzyLemondrop

Xarly

That's great news Lizzy!

We hope your awesome nickname stays around to help others or to contact us in case anything happens again.

Have a great day!

Cheers,

Xarly

Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.
Why does my screen freeze up when I am playing ?
why does my screen keep freezing up? It is annoying and I am ready to delete playing
İlerlemeyi androide aktarmak
Merhaba, İphone cihazımda oynadığım oyunum apple kayıtlı.Oradaki ilerlememi android cihazıma veya PC ye aktaramıyorum.Lütfen yardım.

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Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
How to play the different game modes in Candy Crush Soda Saga 💀🥤
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…