Gold bars decreasing for no reason??

Askaquestion

Every time I play Bubble Gum Hill and get more gold bars, out of nowhere the number will decrease when they haven't been used. For example, I started playing the other day and had 15 bars, won bubble gum hill 5-6 times that day, and when I looked to see how many I had at the end of the day it said 11. I did not use any. The same thing happened the week before when I had over 20 and then I had 8. What is happening??

Elsa

Hi Askaquestion, thank you for writing us here at King Care.  I have heard that there have been issues with Bubble Gum Hill.  I am going to elevate this to a King Admin to let him know that you are having trouble, but I also want you to follow through with a contact form here on King Care.

First please get your user ID # by following the steps from here:  https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

Once you have this number I am going to ask you to complete the form from here:  https://care.king.com/en/contact Please explain what happened because I would like them to offer you some free boosters.

I will definitely elevate this to a King Admin because it might be a new glitch that is starting.

Askaquestion

Elsa, I followed those instructions and now when I go back to play, logged back in through Facebook, all my hammers are gone. I had 45 and now I have 3 like I just logged on for the fist time. Help!

Elsa

Hi Askaquestion, wow that sucks!  Did you write to that contact form yet?  Please do that and tell them all that you lost and I want to see if they can offer you free boosters.  It's the weekend now so I don't see them responding so soon but if you don't get an answer by Tuesday then please write me back here and I will elevate it to a King Admin.  They are supposed to help you on that contact form but if they don't then I will have a King Admin help you.

Askaquestion

Elsa, I followed the link you shared and filled out the form but it has twice redirected me back to this community. No help.

Elsa

I think it's a bot that automatically answers.  Wait until Monday and then complete the form again.  People have been getting responses but I have heard that it's usually a bot that gives the first response.

Xarly

Hi Askaquestion,

Thanks to Elsa's heads-up we have checked your account. I'm sorry to inform you that for what we can see in the records, your gold bars are working as intended. You need to be mindful when using the extra moves after finishing a level among other things. These are usually the accidents that lead into us spending gold bars and not being aware of it.

Have a great day and thanks for coming!

Cheers,

Xarly

Askaquestion

Well, that's not accurate, but thank you for implying I don't understand how to play the game. I'll find a new one. Thank you for your responses, Elsa.