I no longer am getting Advertising to help me

Chris_Mcanespy

I bought a 0.99 dollar special and now I am no longer getting any commercial to get special candies to help with the level. I was getting atleast 5 to 10 a day and now 0. I uninstalled the game and reinstalled. I checked my connection. Nothing is fixing the issue. It looks like once you buy somthing th commercials go away.Please turn that feature back on. It makes the game even harder and not as fun.

Xarly

Hi Chris,

I'm afraid that we cannot openly discuss purchases at King Care. We have this article here that you can follow also for further steps.

Let us know if this did work for you or if there's anything else we can do for you!

Cheers,

Xarly

Xarly

Hi Chris,

I'm afraid that we cannot openly discuss purchases at King Care. We have this article here that you can follow also for further steps.

Let us know if this did work for you or if there's anything else we can do for you!

Cheers,

Xarly

Chris_Mcanespy

I dont have a problem with the purchase just the question at hand. Also where is the article? And point me to someone who can help me. This problem is not solved yet.

Chris_Mcanespy

Hi Chris,

I'm afraid that we cannot openly discuss purchases at King Care. We have this article here that you can follow also for further steps.

Let us know if this did work for you or if there's anything else we can do for you!

Cheers,

Xarly

I dont have a problem with the purchase just the question at hand. Also where is the article? And point me to someone who can help me. This problem is not solved yet.

Xarly

Hi Chris,

Apologies, it seems like there was an issue with the link. https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 there goes the article that I mentioned. At the very end of each there is a contact option if none of the suggestions worked for you.

Cheers,

Xarly