Pop up preventing progress

Colin_Lincoln

When I log on I go to level jump 390, after scrolling after the transport I go through this again at levels 435, 480, 525 and 585. I then get keep getting a pop up asking me to do 392 (2 stars) 394+400+405 (a star) and 415 (3 stars)again. I try closing it but then when I try and click on 593 (my current level) the pop up comes up again. 

Elsa

Hi Colin, what is the pop up saying?  Are they all different pop up messages?  Can you upload a print screen here?  Are you clearing your history daily?  

Colin_Lincoln

Hi Elsa

I am on level 593. The pop up is a previous challenge to complete level 392 (which I did and gained 2 stars), when I tried to click on 593 it comes up and continues to come up after clearing it. 

Elsa

Hi Colin, please go back down to level 392 to see if the stars are still there.  Sometimes the avatar gets stuck on a certain level.  Even if it has stars on it I am going to recommend that you replay it.  Then refresh the game and see if it then brings you up to your current level.

Colin_Lincoln

Do I have to replay all five then refresh or refresh after each one?

Elsa

Hi Colin, you just need to clear 392 again and then refresh once.  If it is a stuck avatar by clearing the level again it should then bring you to your current level.

Colin_Lincoln

I have done the 392 and 394 again but they remain closed boxes and I get told to do the next and next but they remain popping up 

Elsa

Hi Colin, could you please tell me where you are playing the game - mobile or device?  Also could you do a print screen and upload it here so that I can see what's going on.  Here is some information on how to do a print screen:  https://www.take-a-screenshot.org/

Elsa

So you can't play the game at all correct?  Where are you playing the game - mobile or computer? 

Colin_Lincoln

I cannot play the current level as the pop up keeps appearing and not allowing me to progress. I have played the first one as suggested but this does not resolve this issue. I play this on my laptop only. I have cleared the history and of courdse cookies in case this is causing this but still have the issue.

I think I will just use up what I ahev bought someway then remove it. So thanks for your help

Colin

Elsa

Colin, I will pass this message to a King Admin and he should see it on Monday when he gets in.  Maybe he has an answer for you.

Colin_Lincoln

Thank you