Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
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Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Game defaults to passed level, not receiving gifts/rewards

I am at level 1647, but every time I open the game, it opens at 1600 and I have to scroll forward to my current level. I've received no gifts for levels passed since 1600, and am no longer able to participate in the star competitions and other progress incentives. I have a Facebook and an Android account and have the same issue on both, so it doesn't appear to be an account sync issue. I've read other posts from King that say this issue was resolved in 2017, but it just recently started for me! What can I do to resolve this?

Accepted answers

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Hi ChelleBelle, please check it there are stars on level 1600. Sometimes the avatar gets stuck on a level so you have tor replay it. Replay 1600 and refresh the game and it should bring you to your current level.
I haven't received gifts from those boxes in a very long time. We have told them about this but it might not be a priority to fix at the moment.

Thanks for the recommendation! I did replay and pass but it hasn't moved on. I appreciate the suggestion though, and thanks for letting me know the gifts issue is a known bug!

Hi ChelleBelle, please check it there are stars on level 1600. Sometimes the avatar gets stuck on a level so you have tor replay it. Replay 1600 and refresh the game and it should bring you to your current level.

I haven't received gifts from those boxes in a very long time. We have told them about this but it might not be a priority to fix at the moment.

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Accepted answers

All comments

Hi ChelleBelle, please check it there are stars on level 1600. Sometimes the avatar gets stuck on a level so you have tor replay it. Replay 1600 and refresh the game and it should bring you to your current level.

I haven't received gifts from those boxes in a very long time. We have told them about this but it might not be a priority to fix at the moment.

Hi ChelleBelle, please check it there are stars on level 1600. Sometimes the avatar gets stuck on a level so you have tor replay it. Replay 1600 and refresh the game and it should bring you to your current level.
I haven't received gifts from those boxes in a very long time. We have told them about this but it might not be a priority to fix at the moment.

Thanks for the recommendation! I did replay and pass but it hasn't moved on. I appreciate the suggestion though, and thanks for letting me know the gifts issue is a known bug!

WHY IS BAKERY ALWAYS CLOSED??
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.
Why does my screen freeze up when I am playing ?
why does my screen keep freezing up? It is annoying and I am ready to delete playing

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Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
How to play the different game modes in Candy Crush Soda Saga 💀🥤
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…