lost progress

Debbie_Rogowicz

my windows 10 computer died and now have a new one. I was at around level 1925. I am now back at level 1.  I had registered through the game, not facebook. My name is tester and my registered email is [email protected]. Can you help me get my progress back. The suggestions on retrieval were for phones, I did not see retrieval for computers. Thanks.

JustPlaying

Hi Debbie,

You should be able to log in with your email with King (orange button) as it would have saved your progress if that is what you were logged in as previously.

Please see this blog here for the steps to follow if you have lost your progress. 

The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

Many thanks