Envelope icon missing

Mo_Presley

My envelope icon is missing from the right-hand side of my game. So I am not receiving any lives, it’s been like this for 3 days. Can someone please help me 

Elsa

So then you should be seeing lives from friends!  I notified Xarly so you should be hearing something from him.

Elsa

Hi Mo, you are the second player reporting this here.  It might be a new glitch.  I will keep my eyes open to see if anyone else reports this and will also notify a King Admin that this might be something starting.

Mo_Presley

So any ideas how to fix it?

Elsa

Thanks @Xarly for responding!

Mo_Presley

It’s not there either. I have missed out on lives for the last 3 days, I have to wait till my lives fill up. Please Help. It’s ......

CANDY CRUSH SODA SAGA

Elsa

Hi Mo, can you please take a print screen of your game by following the steps on this link:  https://care.king.com/en/alphabetty-saga/superstar-information-post-how-do-i-upload-a-print-screen-on-king-care ?

Elsa

Hi Mo, thanks for the print screen.  I will contact @Xarly to come here to check it out.

Elsa

Mo I just thought of something else!  Are you playing the game through Facebook or the Kingdom?  That would be the only way that you could send/receive lives with friends.

Mo_Presley

I play it through Facebook ☹️☹️☹️

Elsa

So then you should be seeing lives from friends!  I notified Xarly so you should be hearing something from him.

synco7

I'm having the same exact problem! NO lives from friends. Only requests for friends. Why fix what's not broken? 

Mo_Presley

I have now got mine back it is under my lives hearts but you can only see it when you do not have your full lives. 

Xarly

Hi everyone!

This is not a bug but a new feature that is working as intended to clear space in your screen. Basically, the envelope icon will only show up now if there are lives there for you to receive, or if you can again send lives to your friends. If at a concrete moment you don't have any lives to receive or send, the icon will not show up.

I hope my answer was clear enough but I'm happy to answer any questions if that was not the case.

Cheers!

Xarly

Elsa

Thanks @Xarly for this information.  Will this apply to all the King games?

Mo_Presley

I'm having the same exact problem! NO lives from friends. Only requests for friends. Why fix what's not broken? 

I have now got mine back it is under my lives hearts but you can only see it when you do not have your full lives.

Karen_M_Konczyk

Same here.. No reserve lives, in the envelope, from my friends. 

This game has been a pain to play