Help me save my soda progress to facebook

Janae_Joel

I am not able to click the blue "connect with Facebook" button on the candy crush soda game in order to save status to move to another device. I also tried to click the little blue strings button in the bottom left corner and I am not able to click the "king" icon and set up an account. I am however, connected to Facebook for the original candy crush. Can anyone help?! 

Elsa

Hi Janae, where are you playing the game - mobile or computer?

Janae_Joel

Its on my phone /mobile.

Janae_Joel

Hi Janae, where are you playing the game - mobile or computer?

Im using my phone/mobile.

Elsa

Hi Janae, I think there is a new glitch with trying to connect with Facebook for Saga so since you are reporting it happening with Soda it must be affecting more than one game.  I am going to tell a King Admin about this tomorrow morning and hopefully she can follow up with the studio and get it resolved.

Janae_Joel

Hi Janae, I think there is a new glitch with trying to connect with Facebook for Saga so since you are reporting it happening with Soda it must be affecting more than one game.  I am going to tell a King Admin about this tomorrow morning and hopefully she can follow up with the studio and get it resolved.

Omg wow thank you. In my effort to try and correct this problem previously I ran across my candy crush user ID 1093765570648269 if that helps at all. Thank you so much I really appreciate it!!