I have been charged £9.99 twice when cashing in Golden Ticket

Mark_Burns

The first time it said payment failed but I have been charged twice. You have to earn 9 Golden tickets for this so it’s impossible to choose to buy it twice. How do I get refund?

Elsa

Hi Mark,

Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1