Can’t open gifts and game won’t start on my level

SSense

I have not been able to open any gifts for the past 30 levels or so! Additionally, the game opens at an old level and I have to scroll forever to get to my current level. This seems to have been a problem in the past but it is happening again. Help?!

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Elsa

Hi SSense, the gift boxes not opening or disappearing has been a glitch for a while.  I don't think it's a priority fix so I don't know if and when it will be resolved.  

With regards to the game opening to a lower level please check to see if there are stars on the level when the game opens.  Sometimes the avatar gets stuck on a level so you have to replay the level and then refresh the game.  Once you reopen the game it should go to your current level.

Elsa

Hi SSense, the gift boxes not opening or disappearing has been a glitch for a while.  I don't think it's a priority fix so I don't know if and when it will be resolved.  

With regards to the game opening to a lower level please check to see if there are stars on the level when the game opens.  Sometimes the avatar gets stuck on a level so you have to replay the level and then refresh the game.  Once you reopen the game it should go to your current level.