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I got a new phone transferred everyrhing went to play game and my freebies started at day 1

JennayJennay Posts: 2
in Support

Everyday you get a free item I should be at like day 100 with 30 mins unlimited lives and a free item like 1hour of fish etc. But I am back to day 1. I hate having to start over when I haven't missed days since August. Please help

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  • Hey! Would you like to give us your opinion?

  • ElsaElsa Posts: 31,892 Community Hub Moderator
    Accepted Answer

    Hi Jennay, when you start playing on a new mobile device you will be starting the game fresh so yes it would start with day 1 again.  Also at any time it could go back to day 1 on its own.  It's happened to me a few times already. 

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  • JennayJennay Posts: 2

    Thanks Elsa what a bummer 

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