Lost progress

MJ_2_2

Candy Crush Soda kept crashing on my Windows 10 machine. I followed all the steps, but eventually had to reinstall the game. I reinstalled and logged back in to my King account, but it retrieved none of my progress. I was connected to the internet the last time I played, so it should have synced. I was last at level 775. How can I restore the progress? I've tried everything I've found recommended on this forum.

Elsa

Hi MJ,

Please follow the steps on this link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back.  If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink.  Click on it and complete the contact form.  They can go into the account and manually add the progress back.

MJ_2_2

Yeah, I've done all that. Including filling out that form, and I just get crappy automated responses. Could someone just fix this problem!

Elsa

You should be getting more than an automated response.  Please write them again.  You should be getting an email from them - the email that is connected to your account.