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Error message, " You have experienced an error that we are working hard to fix. Please try again ...

Pam_Jarvis

This error message has been showing up for over one week. I have read responses from others but did not get a resolution.

Thank you!

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Creative_Elsa

Hey guys, is this the error message? I believe that it's a Facebook glitch and we are waiting for a fix.

Image: https://us.v-cdn.net/6030983/uploads/editor/40/0gyvo234q0q3.png

Xarly

Hi everyone,

Just wanted to confirm Elsa's message from above and apologies in behalf of the team. They are working on fixing it and I hope it works as intended very soon.

Thanks for the patience and reports sent our way so far.

Cheers,
Xarly

All comments

Creative_Elsa

Yes King is aware of it and so is Facebook. This is the 4th Facebook glitch in the last year or so. That is why I try to avoid playing through them.

psawyer

So, I assume they are aware of the problem?

psawyer

Great... :}

Creative_Elsa

I wish that I could have given you a better answer but when it comes to Facebook it takes forever.

psawyer

Ok. Thanks.

Creative_Elsa

Hi @psawyer, nothing yet. It's a Facebook glitch and we have to wait for them to fix it. And the last couple of times it was a Facebook glitch it took a while for them to fix it. I think it's starting to affect other King games too.

psawyer

@Elsa, now this is also happening with Candy Crush Jelly. Any word on how it's going with the facebook fix on Candy Crush Soda?

Creative_Elsa

Hi @JudeSmags, welcome to our community. We are waiting for Facebook to fix this. It's out of King's hands so now it's just a wait for Facebook to fix it.

JudeSmags

After having played this game for 2+ years on the same computers, I get this error message every time I attempt to play this game. After 3 weeks of it and lack of fix, I don't see why I should even attempt to play game. Feels like a waste of time.

Creative_Elsa

I don't think that it's connected to purchases. It's just another Facebook glitch! I believe this is the 4th Facebook glitch in the last year. We have to wait for them to fix it.

psawyer

I never purchase anything. I get the error message most of the time. Every once in awhile, I can get through a whole game.

surfs

its been ongoing since2018 from what I can make out.. If I don't purchase anything I don't get an error message as soon as I do and complete one.. Guess what the messages comes up were sorry but were trying to resolve it as quickly as possible. So now I have wasted the money to progress on this game

psawyer

Yes, that's the error @Elsa.

Creative_Elsa

Hey guys, is this the error message? I believe that it's a Facebook glitch and we are waiting for a fix.

Debbiedavis24

Keep getting error and won't let me pass level when is this going to be fixed

JudeSmags

Error message, " You have experienced an error that we are working hard to fix. Please try again ...

I've been getting this message on my HP laptop daily for over 2 weeks. What's the problem? You guys have been working on this for a while.

psawyer

Thank you. The help is appreciated. I just tried playing again and it's still happening. Just an fyi to you.

Xarly

Creative_Elsa

Hey guys, I have reported this message to @Xarly and he will be talking to the studio so let's hope that they can resolve it soon.

Creative_Elsa

Ingridi said:

Same problem here...keep completing level 1329, but keep getting error message. Am playing on Facebook with Chrome on laptop. Support is sending me back random form replies that are completely irrelevant. I would prefer to continue on FB as I have lots of friends I share lives with....am not sure I can do that in Kingdom? Also, cannot figure out how to sync FB to King to keep progress as it doesn't show me the settings icon etc

You can get friends when you play through the Kingdom but they are not Facebook friends. But you can still get the lives playing through the Kingdom.

To sync Facebook and the Kingdom, please follow the steps on here.