Error message, " You have experienced an error that we are working hard to fix. Please try again ...

Pam_Jarvis

This error message has been showing up for over one week.  I have read responses from others but did not get a resolution.

Thank you!

Xarly

Hi everyone,

Just wanted to confirm Elsa's message from above and apologies in behalf of the team. They are working on fixing it and I hope it works as intended very soon.

Thanks for the patience and reports sent our way so far.

Cheers,
Xarly

Elsa

Hey guys, is this the error message?  I believe that it's a Facebook glitch and we are waiting for a fix.

Elsa

Hi Pam, a glitch of not being able to connect with Facebook was reported to the studio and we are all waiting for a resolution.  Can you please the game through the Kingdom instead?

psawyer

Was a resolution ever found for this?  I'm experiencing the same problem.  Very frustrating.

Elsa

HI @psawyer, I started a list this morning that I will turn over to management tomorrow when they are back in the office.  I am seeing more messages today so if you are seeing it today, please let me know and also where are you playing it?  Computer? Mobile? king.com?

psawyer

Playing on a Surface pro 3 tablet.  Google chrome and firefox both fail as browsers.  Windows 8.  Facebook, but I have now set up a kingdom account.  Soda saga does not fail there.

psawyer

And, thanks!

Elsa

You are much better playing the game through the Kingdom.  Is it working for you now?

psawyer

Not working through facebook, which is really where I want to play from.  It's where I'm connected to my friends.  On Kingdom, it works.

kathyosborn

So, I joined so I can play Soda which seems to not want to work on Facebook, but there are no instructions for how to play once the account is made. Help.

Elsa

Hi @kathyosborn, welcome to our community!  If you need a guide for the beginner I am going to direct you to a couple of videos that I created.

The first is a guide where you can learn about the boosters and blockers and you can check it out here. 

The second is a guide about the combos and what they do and you can check it out here. 

kathyosborn

Elsa, thank you for replying. I was not very clear. I have been having error messages with Soda. Been going on for about two weeks. While Googling the problem, I found a link to this site that said you could try playing it through here and not Facebook to see if that helps. But I can't find any way to access the game other than through Facebook. Can you play the games on this community site or only through Facebook. And as long as I am asking, can you play Friends through Facebook. I have that on a mobile app, but can't find a way to play it on my laptop. THANKS!

Ingridi

Same problem here...keep completing level 1329, but keep getting error message. Am playing on Facebook with Chrome on laptop.  Support is sending me back random form replies that are completely irrelevant.  I would prefer to continue on FB as I have lots of friends I share lives with....am not sure I can do that in Kingdom?  Also, cannot figure out how to sync FB to King to keep progress as it doesn't show me the settings icon etc

kathyosborn

I’m only on 752, but it will only run on my iPhone. Which is fine, but the screen is so tiny I usually only resort to that if I’m not at home. I’m also using Chrome. Tonight it let me move from 750 to 752, but I’m getting that error message again. The original and jelly seem to be fine. Weird. Frustrating.

psawyer

I'm on level 1220.  Like @kathyosborn, I've gotten through a couple of levels, but it was quite the struggle.  Also, Jelly and regular candy crush are both fine.  Just soda saga has the problem.  I would say this has been going on for three weeks at least.  I'm playing now on Kingdom, but do want to move back to playing on fb.

Elsa

kathyosborn said:

Elsa, thank you for replying. I was not very clear. I have been having error messages with Soda. Been going on for about two weeks. While Googling the problem, I found a link to this site that said you could try playing it through here and not Facebook to see if that helps. But I can't find any way to access the game other than through Facebook. Can you play the games on this community site or only through Facebook. And as long as I am asking, can you play Friends through Facebook. I have that on a mobile app, but can't find a way to play it on my laptop. THANKS!

No you can't play games here in the community.  That is strange that it would tell you that.  Here you can learn how to play the games, get your questions answered and make a whole bunch of new friends who have the same thing in common as you, playing the King games!

On a computer, you can only play through Facebook with a browser or you can play at king.com with any browser.  You can also play on Windows 10 if that is your operating system.  I only play all the games through the Kingdom.  I gave up on playing through Facebook a long time ago when there were a lot of glitches.

I just looked at the games that I could play through Facebook and CC Friends Saga is not available there.  I play it on Windows 10 or mobile device.

Elsa

Ingridi said:

Same problem here...keep completing level 1329, but keep getting error message. Am playing on Facebook with Chrome on laptop.  Support is sending me back random form replies that are completely irrelevant.  I would prefer to continue on FB as I have lots of friends I share lives with....am not sure I can do that in Kingdom?  Also, cannot figure out how to sync FB to King to keep progress as it doesn't show me the settings icon etc

You can get friends when you play through the Kingdom but they are not Facebook friends.  But you can still get the lives playing through the Kingdom.

To sync Facebook and the Kingdom, please follow the steps on here.