Game freezes

Kathy_Pintler_

Yes my game freezes while I'm PLAYING a level I've written a couple of times I know you're busy ,but I've done everything you've told me to do updated my game ,cleaned my cookies and cache and my Facebook is up to date why is it freezing on me it's very frustrating  please fix it

Elsa

Hi Kathy, I just went through your previous questions quickly and you asked this a year ago:  

https://care.king.com/en/candy-crush-soda-saga/still-freezing-up-on-me

So does this mean that you have been able to play the game off and on since writing this message?  I see that you have tried troubleshooting on your Android?  But I would like you to please try it again:   

https://care.king.com/en/blog/article/retrieving-your-game-on-an-android-device

Make sure that you have the most recent version of your operating system and the most recent release of Soda.  You are the only player reporting this.  Have you ever tried playing the game through the Kingdom?  I'm wondering if the freezing is somehow connected with Facebook.  So, try the steps on here:  https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

Write me back if nothing works and I will try to find another solution for you.