I was at level 1239, but my Candy Crush Soda has disappeared, please help me get it back

Averil_Armstrong

My Candy Crush Soda has changed from game number (roughly) 1239 and is back at number one.  Please tell me how I can get it back

Elsa

Hi Averil,

Please follow the steps on this link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back.  If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink.  Click on it and complete the contact form.  They can go into the account and manually add the progress back.