Loosing game after purchasing gold bars

evernear

On November 22,2018 I was almost done with a level so purchased a package to complete it.   After purchase the game had a an error message and restarted.  I had the package I purchased but had to start over when all I needed was one move.    I just purchased another package and same problem

Elsa

Hi @evernear, 

Thanks for posting here in the community.  As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: 
https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest