Lost Progress - HELP!

azambehraz

Hello, my mother has been an avid Candy Crush Player. Recently all her progress was lost on Candy Crush Soda. She does not have a Facebook and no Kingdom account. She is really sad and down about losing all her progress. If anyone can help us, that would be great! Thanks

Elsa

Hi @azambehraz, I think that is why we encourage players to set up an account, either Facebook or the Kingdom because they save it on the server and without them you can lose your progress at any time, as your mother found out.  We can get her progress back but she needs to set up an account first.  I would suggest that she set up a Kingdom account.  Where is she playing - mobile or computer?  If she is on a computer she can set up an account by going here:  https://king.com

Have her click on the CC Soda Saga game and then it might ask her to log in or set up an account.  She just has to give an email address and password.  Then once she has that set up, then you can help her follow the steps from her to get her progress back: 

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

https://soporto.king.com/contact

If you have to do a contact form then make sure to use the topic and subtopic as in the example below.