Lost all gold bars

NadjaE

I am really frustrated as I have lost 40 gold bars which I have been earning over the last couple of years. I upgraded IOS just over a week ago and I don't know if this caused them to go missing. The game was only showing 2 bars, so I have lost 38 bars.

I've just tried to restore from the backup I created before upgrading the IOS, but after restoring I now have zero gold bars - what's going on !!!

So I have restored my phone to today's backup where I had 2 bars remaining but there are still zero bars.

This is really annoying because I have been earning these and I have worked for them.

Please can someone help me?

Elsa

Hi @NadjaE, gold bars should never be missing.  That is strange!  Unfortunately we are in the holiday weeks right now so we can't get you an answer until next week, mid-week.  What I am going to ask you to do is to complete this contact form:  https://soporto.king.com/contact

They can go into your account to see what's going on.  Make sure that you complete the top and subtopic as below.  They will email you a response with a ticket number.  But I must ask you to please be patient because it's the weekend and the holiday too.  You might not hear back from them until Wednesday.

NadjaE

submitted the form

Elsa

Ok great!  Thanks for letting me know.

NadjaE

hi there
I still haven't received a response to my question about the lost gold bars. 

Elsa

Hi @NadjaE, I didn't expect you to get an answer yet.  Hopefully you will see an email this week but I was just told that there is still some areas with skeleton staff.  Give it until Friday ok?

NadjaE

thank you Elsa