Progress is stuck on a lower level.

Niinajaanika

It shows that i'm on a lvl 1645 when i've played it through to lvl 1649. There are gifts on the way and it won't let me open them cause the game thinks i'm not there yet. 

Elsa

Hi @Niinajaanika, are you asking about the gift boxes and not getting your rewards?  If that is your question, then I have to let you know that those gift boxes haven't been working for quite a while now.  Some get their rewards and others don't get them.  Sometimes the box opens and disappears and other times it just disappears.  The studio is aware of this but it's not a top priority at the moment so I don't know when they will get it resolved.

Elsa

Ok that I can also help you with.  In Soda, sometimes the avatar gets stuck on a lower level.  You have to replay that level, clear it and then refresh the game.  When the game reopens it should be back to the current level.  It has worked for everyone so far so let me know if it works for you.

Elsa

Hi @Niinajaanika, are you asking about the gift boxes and not getting your rewards?  If that is your question, then I have to let you know that those gift boxes haven't been working for quite a while now.  Some get their rewards and others don't get them.  Sometimes the box opens and disappears and other times it just disappears.  The studio is aware of this but it's not a top priority at the moment so I don't know when they will get it resolved.

Niinajaanika

Thanks for the comment. Yes, that too but also why it seems that i'm stuck on a lower lvl when i'm not. Well, guess i'll have to wait and see if it get repaired when the gift issue is getting so little attention. 

Elsa

Ok that I can also help you with.  In Soda, sometimes the avatar gets stuck on a lower level.  You have to replay that level, clear it and then refresh the game.  When the game reopens it should be back to the current level.  It has worked for everyone so far so let me know if it works for you.

Niinajaanika

Actually that did the trick! Thank you 😇

Elsa

And the weirdest thing is that this only works for Candy Crush Soda Sada!  I asked someone who plays Candy Crush Saga to try it and it didn't work.