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The hand booster isnt working!!

Yaz_MilaniYaz_Milani Posts: 200 Level 3
ok.. from one issue to another. I’m really getting upset now 😔 I have been using my boosters to get over a hard level.. when I tap the hand booster and tap to swap the moves it doesn’t work and I ended up losing all the boosters for nothing!! It’s happened 3 days in a row now! Not a coincidence 😶
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Answers

  • Alessandro_SAlessandro_S Posts: 312 Level 4
    Hi @Yaz_Milani , I played CC Soda two days ago and used one free switch to swap candies, which worked for me.

    Now since I realize my single example isn't too meaningful, would it be possible for you to show a triplet of screenshots where you

    1. show board before attempting a free switch
    2. show board with selected free switch booster
    3. show board after performing the free switch

     so that it is possible to demonstrate your free switch booster count decreasing by one, with the board remaining the same?

    And if you can upload a video of the sequence rather than the screenshots, that'd be extremely useful for diagnostic purposes.

    Thanks!
  • Hey! Would you like to give us your opinion?

  • Yaz_MilaniYaz_Milani Posts: 200 Level 3
    Bloody typical! Now I’m extra angry! Not even a minute ago it wasn’t working.. so I come to take a screen shot and miraculously it worked!! I don’t know what to say 😔
  • Yaz_MilaniYaz_Milani Posts: 200 Level 3
    Ok. So I tried it again and here’s the screenshot .. it seems that ONLY when I want to swap the coloured ball to make a booster that clears the block it doesn’t want to move it.. instead I end up losing the booster. As you can seen from the second and third pic that I’ve selected the booster and it has not move anything. Keeping the 2 swaps in place.  Additionally it has uploaded the pics in the wrong order. Number 3 is 1 and number 1 is 2.. if that makes sense 

  • Yaz_MilaniYaz_Milani Posts: 200 Level 3
    I have also discovered that it chooses when to work. And here is a screen recording.. I would like this to be fixed and all my lost boosters to be refunded please. It now won’t allow me to upload a video... I give up 
  • Joseph45Joseph45 Posts: 1,586 Legend
    Thank you for posting here in the community! There must be a glitch with this booster! I have been having this same problem; it is very frustrating! I will forward your message to @Xarly, and see if she has an explanation! For now, what you can try to do is clicking the booster, but don’t try to swipe a Candy with it. Instead, lightly tap the candy that you want to switch it with. Then tap the other candy above, below, etc. the candy you first selected to swap it with each other. I hope this helps you, and have a wonderful day!


  • Alessandro_SAlessandro_S Posts: 312 Level 4
    Hi @Yaz_Milani - thanks for uploading screenshots, that's really helpful! And allow me to ask a couple more questions please.

    Q1: what move did you want to perform via free switch? (I would have been tempted to set up a color ball by switching green wrapped candy and cyan diamond on its left, and later go with chocolate+color for a wipeout combo, but doing that would have set up the explosion of the wrapped candy - not very useful)

    Q2: Screenshots top-bottom being 1,2,3 and actual sequence being 3,1,2, we can see that the number of free switch boosters has not decreased - it always shows 2 in all screenshots; so I'd be tempted to say that you have not actually lost the free switch booster - what do you think?

    Of course if you can upload video anywhere (Google Drive would be fine as any other upload site) and share the link, it'll be my pleasure to have a look at that as well!

    Many thanks again for your patience :)
  • Yaz_MilaniYaz_Milani Posts: 200 Level 3
    I wanted to make a wipeout booster. After I sent that to you it worked on a random tile and I lost swap booster. Then when it worked I lost the hand. I have actually ended up with only one left now. It’s put me off playing completely and this game was my passion. 
  • Yaz_MilaniYaz_Milani Posts: 200 Level 3
    If you provide me with an email address I can send the video to you 
  • Alessandro_SAlessandro_S Posts: 312 Level 4
    I'm not sure I have email addresses capable of receiving videos :)

    If you're concerned about unwanted viewing of the content, just upload it to any host and PM me the link rather than placing it here on the board.

    I share the passion for this game btw, so I'm really interested in helping out B)
  • Yaz_MilaniYaz_Milani Posts: 200 Level 3
    I don’t have a problem with sharing the video.. the problem is that the upload file option only allows pics and not videos!  I don’t know if this is because of my device. 
  • Yaz_MilaniYaz_Milani Posts: 200 Level 3
    @Alessandro_S I finally found a way to send the link. It is in the msg above. I hope you can see clearly that it doesn’t allow me to move the booster, which is the fish in this case, it has also acted the same way with the colour boosters. It works only on random tiles. 
  • Alessandro_SAlessandro_S Posts: 312 Level 4
    Thank you @Yaz_Milani, excellent job!

    The video shows free switch booster refusing to swap green fish and yellow candy, but it isn't decrementing the number of boosters while doing so - even upon multiple attempts.

    Eventually, the swap of two different candies in a row above succeeds and the booster count decrements.

    So we can conclude that (at least in this sample) the issue is of lack of functionality of the free switch rather than "loss of boosters".

    One more question before I set out replaying level 2380 on my Android phone and see whether I get the same behavior - what is the platform you're playing on?
  • Yaz_MilaniYaz_Milani Posts: 200 Level 3
    edited January 2019
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