Unable to complete level 431

King_admin

This discussion was created from comments split from: Lost game.

matterds

Level 431 unable to complete as fills up, 63/87 won't end, unable to make moves. Frustrated 

_Elsa_

Hi @bjadams, you can get your game back but you need to play through Facebook or the Kingdom so that your progress is saved on their server.  Please set up an account and my suggestion would be to do the Kingdom.  Here is a link on how to create a Kngdom account: 

https://community.king.com/en/blog/discussion/246665/remember-to-connect-to-the-kingdom/p1?new=1

Once you have the account set up please complete this contact form: 

https://soporto.king.com/contact

Make sure to use this topic and subtopic.

_Elsa_

Hi @matterds, I don't understand what you are trying to say.  Here is a video for level 431: https://www.youtube.com/watch?v=wiwMjwLE5L8

Is your game not doing this?  I need more details because I don't understand what you are trying to tell us.

matterds

What I am trying to say is that when it is all full at 63/87 the game freezes. I cannot make anymore moves and it does not show that I have completed the game. I have to exit and try again then it does the same thing. I am unable to move on. It is frustrating 

_Elsa_

Hi @matterds, now I understand what you are trying to say.  I am going to tag @Xarly who is the Community Manager for this game.  He will get this message when he comes in on Monday and he will be able to offer further suggestions.

matterds

Ty I have noticed that there are many others having the same concerns.

_Elsa_

Well he should be able to address this with you when he sees this message.  Thank you for being patient with me as I tried to understand what was happening on your end.

matterds

Hopefully but I am just replaying old games to up my stars lol

QueenB

Hi @matterds

We're not sure we understood the issue, when you say "63/87" what are you referring to as level 431 requires you to find 7 bottles and according to our system, your game is on level 1308. 

If the issue can be visualized, can you send us a screenshot? For any guidance, please visit this useful website: www.take-a-screenshot.org

Thanks a million