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Logging in problems

ediM

whenever I click on the “enter with Facebook” button, I get the following message: “stritz” wants to use “Facebook.com” to start a session This allows the app and the site to share informations about you
I click on the “cancel” button but can’t log in. I am afraid to be hacked if I click on the “confirm” button. I sent an email to support and their reply told me to do several things that I tried to no avail, just lost all my boosters, lives, bonus etc by deleting Facebook app and the game app. I play Saga Soda on my iPhone 7 iOS 12.2, please help

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PummyRaj

Hello again @ediM,

I heard from the Community Manager! You can go ahead and click "Continue" without any worries, as the "Stritz" thing is legit , valid and it is by King team

They said it is an issue with words and hence, causing confusion

The Community Manager and I would like to "Thank You" for raising this issue 🙏🏻

Please come back and post if you need any assistance in future! Have a great weekend

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Anne_Martin

@ Pummy-Raj,
wake up, Mr Stupid has been here for a month. I was lucky, never got him and got the quests back a few days ago.
I hate Mr Stupid from what I have read, don't want to know anything more about the idea, which is just made out of greed.
Since I got the quests back, I've been trying to use them as much as possible and pass levels.
I have noticed many levels are just impossible without the boosters they give you. Unless, of course, you buy them...
I'm at level 2199. I play on my android phone, and my ID is 2131099902
Actually, Facebook glitches did not affect the game, but I incorrectly linked the 2 events. If we had been warned, if Activision ha said something...
I totally disapprove of changing such an iconic game for the love of money. So far, those who did not get the quests back are uninstalling the app.
Can you think of Hasbro changing the scrabble rules? or Parker the monopoly ones?
I had plenty of double fish, etc.... all gone, except what I've been able to gather in the past month. Thanks if you can do something.

ediM

Pummy_Raj said:

Hello again @ediM,

I heard from the Community Manager! You can go ahead and click "Continue" without any worries, as the "Stritz" thing is legit , valid and it is by King team They said it is an issue with words and hence, causing confusion

The Community Manager and I would like to "Thank You" for raising this issue 🙏🏻

Please come back and post if you need any assistance in future! Have a great weekend

@Pummy_Raj that’s great news although I am still mourning the boosters that I lost (insert sad face here). Is there any way of getting something, anything back? Anyways thanks for your reply.

PummyRaj

Anne_Martin said:

@Pummy_Raj,
when the quests disappeared without warning, it was the day Facebook was down for me. You did not provide any warning, so the next day, Facebook was back and I uninstalled and reinstalled the game on my phone. I lost all my boosters...
Can something be done about it?
thanks

Hello @Anne_Martin

Hope you and your family are well! Nice to hear from you again

1) Actually, the reason why your "Quests" were disappeared is because you will be receiving a new feature called "Mr. Toffee's feature". It is almost same as Quests but you will be playing with 2 other players in your team. It can be both positive and negative.... but completely depends on the team you receive. I am neither liking it nor disliking it

So, coming back to your issue, you should see this new feature within next week in your game

Here is a link to read more about the feature... I have noticed that you have already posted in that thread

https://community.king.com/en/candy-crush-soda-saga/discussion/252010/new-feature-mr-toffees-fair/p1

2) Yes, Facebook was having glitches / issues which is affecting all our games. There was issue with sending lives for couple of days in all of the games!!! I would recommend you to connect to Kingdom account -- Whenever there are issues with the Facebook, you will simply continue to play with your King account;

3) Unfortunately, that is the minus point with the re-installation of our game Apps. We never know when our games will collapse/crash on mobile devices OR change the device, etc., for any specific reason. But, all these reasons cause us to loose our stored up boosters

That is the reason, King team suggest us not to store too many boosters on the Mobile devices as they are not replaceable!!!

Let me talk to the Community Manager about it. But, I will not be able to promise anything though!! As it is completely up to them and the King team to decide whether to compensate or not!! Can you please tell me which level are you on now? Also, what device are you playing and what is your King game user ID? Here is a link to find it https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

Please write back with the details I have asked above and also please let me know if you need further assistance.

Thank you for writing to me & have a great weekend

PummyRaj

Hello again @ediM,

I heard from the Community Manager! You can go ahead and click "Continue" without any worries, as the "Stritz" thing is legit , valid and it is by King team

They said it is an issue with words and hence, causing confusion

The Community Manager and I would like to "Thank You" for raising this issue 🙏🏻

Please come back and post if you need any assistance in future! Have a great weekend

Anne_Martin

@Pummy_Raj,
when the quests disappeared without warning, it was the day Facebook was down for me. You did not provide any warning, so the next day, Facebook was back and I uninstalled and reinstalled the game on my phone. I lost all my boosters...
Can something be done about it?
thanks

ediM

@Pummy_Raj well hello again. Just played a few levels, old and new (see pics), on the PC and went back playing on my iPhone to no avail, still getting that message. Any news on “stritz” if it is legit or not? Thanks for your pacience!

PummyRaj

Hello again @ediM,

Yes, I will definitely find it out from the Community Manager and will update you on it

I suggested you to play on PC because some of the Glitches / issues occur only on our mobile devices and not on PC

Hoping for the best! Have a great day/evening

ediM

@Pummy_Raj the Facebook app was installed when I tried to log in to the game. I play the game only on my iPhone using my Facebook account to log in, never synced with king.com that I aware of and it is been quite a while (ages actually) since I used the PC for anything. I will look into your suggestions sometime this week, meanwhile could you check with support if stritz is legit? Many thanks

PummyRaj

Hello again @ediM,

Thanks a lot for providing the screenshot

There have been many changes with the Facebook.... it is very confusing for us

Can you please provide all the needed details I have asked above? I will contact the Community Manager after you give me those details as they are very helpful for the King Team to look into the issue!

** You have mentioned above that you deleted both the Facebook App and the Game App. When you were trying to re-install the game, did you already download the FB App? If not, that could be one of the issues you are seeing that "stritz" message (just a thought)!

In the mean time, try these....
1) First, delete the game App again. If the Facebook App is not there, down load it now and log in;

1) Close down all the Apps on your phone, clear the cache & some storage space, then shut-down your phone;

2) Log into your Facebook account on your PC and try to open Candy Soda game on it. The Apps are gone only on your mobile phone. Both the FB account as well as the Game App will be intact on the PC. So, try there and play few levels (old or new);

3) Now, restart your phone... go to the App store and download the Candy Soda App now. Since you are already logged into Facebook App, you should be asked for "permission" (it can vary from device to device)!! "Accept" or "Continue", then you should be all set!!

Please try these and let me know if it worked. If not, please post back with above details by tagging me.

Hoping for the best & looking forward to hear from you again

ediM

@Pummy_Raj thanks for your quick reply. Attached hereto a print screen of the message (it is in Portuguese since I play in Brazil, sorry). Hope it helps.

PummyRaj

Hello @ediM, Hearty Welcome to the Candy Soda section of our friendly King Community

I am sorry to hear that you are having this issue in your game and you had to reinstall the game

Usually, the re-installation should resolve all the issues, not sure why it didn't for you!!

Unfortunately, we do loose all our saved up boosters and lives with the Re-installation, because all those goodies are saved up to the device but not on the game App (like Gold Bars)!!

Thank you for providing your device details. Did you play only through Facebook OR did you sync the game to Kingdom account also?

Will it be possible for to you post a screenshot of the issue? Also a pic of where it is asking to "Share the information about you". The team can check it and inform you if it is legit or not!!

Please post back tapping on the "Type Your Comment" box located below and tag me with @ and my name (without space in between), so that I can receive a notification about your reply.

Thank you and looking forward to assist you further