Muchas

lapipa21

I lost my progress e. Soda soda Candy Crush was wearing 1071. And when I installed my new return to level one

... please help me recover my progress

PummyRaj

Hello @lapipa21,  Thanks a lot for posting back in English  

I am very sorry to hear that you lost your level progress after changing to a new device!!  Sometimes, it does happen for some odd reasons!  But, it is OK... the Community has provided many helpful articles for our convenience in such situations.  Please follow this link to get your level and progress back of your game --
https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

Just wondering... are you connected to the game through Facebook account only OR do you have a Kingdom account too?  If you don't have a King account, creating and syncing it with our Facebook account always prevents to loose our progress!  

Please post back if you need any further assistance with your game.  To do so, please tap on "Type your Comment" box located below   

Have a great day/evening!

_Elsa_

Hi @lapipa21, has this problem been resolved yet?

PummyRaj

Hello @lapipa21,  Thanks a lot for posting back in English  

I am very sorry to hear that you lost your level progress after changing to a new device!!  Sometimes, it does happen for some odd reasons!  But, it is OK... the Community has provided many helpful articles for our convenience in such situations.  Please follow this link to get your level and progress back of your game --
https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

Just wondering... are you connected to the game through Facebook account only OR do you have a Kingdom account too?  If you don't have a King account, creating and syncing it with our Facebook account always prevents to loose our progress!  

Please post back if you need any further assistance with your game.  To do so, please tap on "Type your Comment" box located below   

Have a great day/evening!

_Elsa_

Hi @lapipa21, has this problem been resolved yet?