Missing gold bars

I purchased the $16.99 package in Candy Crush Soda today. My gold bars disappeared. I got all of the other items.


  • ElsaElsa Posts: 17,826 Superstar
    Hi @STEFVAN, thank you for writing us here in the community.  Gold bars should never disappear.  Since purchases involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

    You can find out more about our Superstars here
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
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