After Ad screen goes black - (Collecting details for investigation)!

Dawnie66

hi I am losing lives bonuses and boosters after the ad has finished or I click to progress the screen goes black and I cannot continue. So losing every only started happening today  

QueenB

Hi @Kathyrnn!

There seems to be an issue which is unfortunately affecting the game app! Rest assured however, the game team is aware of this and working as hard as they can to solve this but we don't have a timeframe for a fix just yet.

You can follow up on this topic here.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

firebombmarkus

Hi @Dawnie66 and welcome to our adorable Community 😊 I am sorry this is happening to you. Can you please tell me which device and OS you are using for playing this game?

Dawnie66

firebombmarkus said:

Hi @Dawnie66 and welcome to our adorable Community 😊 I am sorry this is happening to you. Can you please tell me which device and OS you are using for playing this game?

Dawnie66

IPhone XS running 12.3.1

firebombmarkus

Thank you @Dawnie66 I will ask you to do some troubleshooting for iOS. Let me know if it helped.

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Dawnie66

firebombmarkus said:

Thank you @Dawnie66 I will ask you to do some troubleshooting for iOS. Let me know if it helped.

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Dawnie66

Hi Firebombmarkus, I have now tried all of the suggestions and nothing is working 
any other ideas? 

firebombmarkus

@Dawnie66 The last resort is always reinstalling the game but it will lead to losing all the boosters. If you don't mind losing the boosters, you can reinstall the game. Your progress can be restored if you were previously connected with a King or a Facebook account.

Dawnie66

firebombmarkus said:

@Dawnie66 The last resort is always reinstalling the game but it will lead to losing all the boosters. If you don't mind losing the boosters, you can reinstall the game. Your progress can be restored if you were previously connected with a King or a Facebook account.

firebombmarkus said:

@Dawnie66 The last resort is always reinstalling the game but it will lead to losing all the boosters. If you don't mind losing the boosters, you can reinstall the game. Your progress can be restored if you were previously connected with a King or a Facebook account.

Dawnie66

I have done this as well, did not resolve the problem and lost all my boosts
don't know what else to do ? 

firebombmarkus

@Dawnie66 I don't have more ideas but we will look for help together 😉 I will tag my friend @Elsa and we will see if she has more ideas.