Purchase cancelled

atasteofdfwbowling

Keep getting this message. Account correct in iTunes

bearwithme

@atasteofdfwbowling - Welcome to our wonderful community.  When I get that message it usually means the game doesn't have a good internet connection (even if I know there is one).  I usually check my connection (even potentially sign out and back in to WiFi) and if necessary exit the game and come back into it again (of course that means you will lose that level if you needed the boosters/gold to complete the level).  If that isn't the problem then we will have to do some further troubleshooting.  Are you playing on a mobile device or PC (I play on mobile devices with WiFi).

atasteofdfwbowling

Thanks for assistance. I’ve turned WiFi off and on again; rebooted my phone; checking the settings in iTunes; and deleted and reloaded the game but still get the message.

atasteofdfwbowling

@bearwithme. Thanks for assisting, done as instructed but unfortunately still get the same message. Any other recommendations?

bearwithme

Wow - sorry to hear you are still having the same problem with your phone. Just a few additional questions, are you playing via Android or IOS and via king.com or FB?  I am also  going to tag the community manager and some superstars to see if we can get to the bottom of this problem. @Elsa, @firebombmarkus @QueenMia

_Elsa_

Thanks for tagging me @bearwithme.  Unfortunately, we cannot handle any purchase issues here as payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest.

You might want to hold on to this link for future purchase issues. 

@atasteofdfwbowling please follow the steps on the link that I just posted and they can handle your purchase issues.