Daily Reward

ktwill16

My daily reward on candy crush soda have completely disappeared. What do I need to do? 

_Elsa_

Hi @ktwill16, welcome to our community.  Where are you playing the game?  king.com, Facebook, Kingdom?  Are you playing on a computer or mobile device?  Once you give me more details I can offer further direction.

ktwill16

@Elsa I am playing on my mobile device. iOS 

_Elsa_

You are fast at replying!  Ok this is what you will try to do first.  Make sure that you have the latest IOS version and also the most recent version of the game.  Then please click on the link below to do some troubleshooting.

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Also here is a link for all newbies to learn more about our community:

https://community.king.com/en/candy-crush-soda-saga/discussion/258887/newbies-this-message-is-for-you#latest

_Elsa_

ktwill16 said:

@Elsa I am playing on my mobile device. iOS 

Ok, so please do the troubleshooting from the link that I posted above and write me back to let me know if it's now working again.  The last resort, and I mean last resort, is to uninstall and reinstall your game but you will lose all lives and boosters because they are saved to your device.

ktwill16

I have tried all the above and it did not work. 

_Elsa_

If the troubleshooting didn't work then your only option would be to uninstall and reinstall the game but you will lose all lives and boosters.