Where did my gold bars go?

julabby

i had over 1200 gold bars and it now shows zero . How do I get these back or how can I get a refund?

QueenB

Welcome to our Community @julabby😃

I had a look at your game records and can see that your Gold bars are available in your game so we can't find any issues. I've noticed that you're playing on an Apple device so lets make sure the game app is properly connected by doing the following:

- Disconnect the game from Facebook or Kingdom.
- Delete Facebook App if you have it installed (if you used Facebook to connect the game).
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super important).
- Restart the device and try connecting the game back to Facebook or Kingdom so your progress can sync.

Hope this does the trick  

QueenB

Welcome to our Community @julabby😃

I had a look at your game records and can see that your Gold bars are available in your game so we can't find any issues. I've noticed that you're playing on an Apple device so lets make sure the game app is properly connected by doing the following:

- Disconnect the game from Facebook or Kingdom.
- Delete Facebook App if you have it installed (if you used Facebook to connect the game).
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super important).
- Restart the device and try connecting the game back to Facebook or Kingdom so your progress can sync.

Hope this does the trick  

Elsa

Hi @julabby, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.