Technical error messes up progress. Why

Evey

I finished level 499 and it said Congratulations.  Then when I pressed Next it says "A technical error has occurred that we haven't seen before.  We are working to get it fixed." Now it won't move me on to the next level.  Don't understand why.  This has been happening lately but it always advanced me when I pressed reset.  Help!!

QueenB

Well at least we tried @Evey😝

Can I have your Game ID and a screenshot of the game map showing your profile picture on level 499 so I can have a closer look? For any guidance, please visit this useful website: www.take-a-screenshot.org

Thanks 👍

Evey

Now I'm really bummed.  It just happened again on the same level.  I'm not playing again till it's fixed and I get moved on to level 500.

QueenB

Not sweet at all 😩

It sounds like level 499 has not been recorded as a win and in these cases, we're not able to get you pass the level.

Have you by any chance tried clearing the cache of your browser or a different one? You can download them from the following links:

- http://www.mozilla.com/firefox/upgrade.html

- https://www.google.com/chrome/browser/desktop/index.html

- http://www.opera.com/computer

Note! If you're already playing in supported browser we still recommend trying another browser. 

Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser's-Cache.

Hope this helps

Evey

I cleared the cache before I played it again and I also use Google Chrome with updated Flash.  The second time I passed that level it said "congratulations You saved all the bears".  Then the same error came up saying there was a technical error that was being fixed.  I doesn't go past level 499 for me so I am not wasting lives trying over and over only to get the error.  Sorry, but I really like the game, however, I don't want to play if I have to close out and clear the cache every time I win a level.  This has happened before but it's always advanced before with a refresh.  

QueenB

Well at least we tried @Evey😝

Can I have your Game ID and a screenshot of the game map showing your profile picture on level 499 so I can have a closer look? For any guidance, please visit this useful website: www.take-a-screenshot.org

Thanks 👍

Evey

I don't know what happened because I completed level 499 3 more times and it finally went through and moved on.  Thanks for the help.

Elsa

Hi @Evey, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.