I paid for something i did not get?!

Gazella

I did not got the item that i paid for.  I am from Holland and paid via Ideal transfer

I can that the money is paid from my bank account, but never received the items.
Hoe van we resolve this??

Thank in advance

Gazella

I paid €7.99 and never receiver the item i paid for. Ik paid €7.99 via Ideal. I am from Holland.
My bank statement confirmed that i paid the money.
How can we resolve this problem?

QueenB

Welcome to our Community @Gazella😃

We don't handle purchases in the Community but not to worry as I will guide you trough to Support.

Contact our Player Support team here.
Under topic select: Problems with Purchases and then under subtopic: Purchased item not received.
Include your Game ID on the message - This link will help you find it.

It can take up to 72h before receiving a reply but they usually get back within 24h.

Hope this helps  

Carolokoth

I paid for a summer package Usd50 but i didn't receive the offer.

Elsa

Hi @Gazella and @Carolokoth, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars. 

@Carolokoth, have you followed the directions that @QueenB posted above?