Lost money and game

lorash

Every time I spend money to continue on with a game they notice comes on technicol difficulties.  I lose my money and can't contiue with the game, so, I lose my position.  Why does this continually happen? 

Elsa

Hi @lorash, welcome to our community.  Exactly what is the error message saying?  Maybe you can do a print screen and here are some steps if you need help doing a print screen:  https://www.take-a-screenshot.org/

Is it happening when you try to purchase something?  Please give me more details so that I can offer fruther assistance. 

I would also like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

Bocephus

I have lost 9 "added moves" at $1.99 a pop. I buy and then I get an orange screen that says technical difficulties, and it's basically on your end. This is the 2nd time I've written about it, and it only happens on my desk top computer, not phone.

Elsa

Hi @Bocephus, thank you for your quick response.  We cannot handle purchases issues in this community as payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest