I can’t get my progress to load

lulu28377

I logged in and it reset my whole game

Elsa

Hi @lulu28377, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

Are you playing the game on mobile or computer?  Are you showing it back to level 1?  You might need to do some troubleshooting.  Please let me know where you're at so that I can offer further direction.

lulu28377

I have 2 iPads just got a new one and I transferred all my info to new one. I was playing until Friday when it reset itself and I cant log in to my account. I can still play it on my other iPad and I am on level 812 can u please tell me how to get my account on this one again. I tried what was up above and it didn’t work

Elsa

Hi @lulu28377, welcome to our community and sorry for the delay in responding.  Are you playing through Facebook or the Kingdom?  Please let me know so that I can offer you further direction.

I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.