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Can I get a refund for moves I bought so I could finish a game and then it stops

keadyperkinskeadyperkins Posts: 1 Newbie
in Support
4 times this week i have purchased extra moves at the end of a game so I could finish the level and then it stops the game and said sorry we are experiencing problems come back soon.  I am frustrated and pissed!!!!
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Answers

  • RegalRenzRegalRenz Posts: 8,494 Legend
    Hello @keadyperkins and welcome to the community! Please click this link then select the device you used to make the purchase. https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

    I hope this helps.


    There is no failure except in no longer trying. Whatever the obstacle, you can crush it!
    Do you enjoy Candy Crush Jelly Saga's Royal Championship? Check out our fun and interactive discussion thread Here.

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  • Hey! Would you like to give us your opinion?

  • ElsaElsa Posts: 31,842 Community Hub Moderator
    Hi @keadyperkins, welcome to our community.  As @RegalRenz said, please follow the link because we do not handle any purchase issues here, as payment issues involve sensitive data and require personalized support.

    I would also like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.





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