Why can’t I log on with Facebook?

lisa13

Can’t log on with Facebook on my new phone, I’ve reinstalled soda and it put me back to the beginning. Frustrating 

suehwy36

Hi .
I can't  log in with my king  .com account  

KingChewy

Hi @lisa13 - welcome to our friendly community. please follow the steps on the below link to assist the team in getting your information.

https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back#latest

KingChewy

Hi @suehwy36 - can you please provide more info on your issue. Have you tried the forgot password link?

lisa13

Hi it doesn’t give me a option for forgot password, i just can’t connect to Facebook. Does this make sense? 

suehwy36

Yes i tried  the forget password and it still doesn't work for me.is there any way you guys can fix it please. I just tried  to log in with my king account  and it won't let me log in to the game