Back to level 1

Hello again @yaninam! No botheration at all 🤗

We All are here to help you 👍 If some of us go home, some of us will still be here to help you out 👍👍

You can contact us through our personal message also 😊

Hi @yaninam Welcome to our community. To retrieve your progress back just follow all the instructions from this link https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back#latest and make sure your game always synch to either Facebook or King account to avoid this thing happened again. Thank you for tagging us @Ashraf 🤗

All comments

lgoldenstar

My game reset to level 1 how do I get back to my game level 1018

Oh my god, I could not even expect such a wonderful, helpful and friendly reply!!! Thank you all so much and if I bothered you too much please forgive me.
My ID 10707873193.
Thank you again @Ashraf @Crimson_Dawn @Pummy Raj @mysticalmysty.
I totally understand that every one have to go home. Have a great night. I will wait patiently wait for future instruction for my favorite game!

Crimson_Dawn

@yaninam, I'm sorry this happened to you.😢 My fellow Superstars have given you fantastic advice already! I'm sorry I didn't get back to you sooner, but I must have missed the notification! I'm very confident that this will be solved soon! Thanks for the tag, @Ashraf! Just let me know if you need anything else and I'll be glad to try my best to help you.

Hello @yaninam, Hearty Welcome to the Candy Soda section of our friendly King Community 🙂

I would like to add a bit more to what my friend @mysticalmysty informed you....

1) It is great that you have followed all the steps provided by the Support team 👍

2) The automated email is like an acknowledgement to tell you that they have received your email.... I just want to make sure — you did sent a reply to the email you have already received, right? But, not another complaint!

3). With regards to the note about “Posting in the Community”, those are the usual directions / steps that all the players receive. Because, every issue doesn’t have to be taken to the Support team. For example, if you need help with a level, me or Misty or Ashraf or other players can help with that. In such cases, that kind of suggestions work 👍

4) If you wrote to them and sent the reply only few hours ago — you have to consider that there might not be people present there in the office as it could be night time for them!! So, you will receive help as soon as they are back in the office.

5) I can say this for sure because, recently I have suggested a player who had the same issue... the player was helped and he/she was back on the game playing their level within 24 hours.

Because of this, I assure you that, you will be helped as soon as the Support team is back in the office tomorrow 👍👍. And you will post the good news soon 😀

Hoping for the Best! Have a nice rest of the day/evening 🌺🌺

@Ashraf, Thank you for tagging us 👍👍

@yaninam at the meantime if you could provide your game ID, and here’s how to find your game ID https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it I can ask any of the CM to look it up tomorrow morning when they all back to the studio

Thank you @mysticalmysty. I did follow up instructions that was emailed to me by creating King account and play level one. After that I did reply the email with my last lost level and got automated email to communicate with community. I understand every one is very busy and will patiently wait.
How would I check if levels are back? Should I log out and log back in?
Thank you very much
@Ashraf

Hi again @yaninam did you follow up the instructions that they were sending to you and rewrite the email back to them, if so it might just take time for them to retrieving back your game, just be patient. And it is possible although yes, you’ll will loose all your boosters as they were save locally on your device, so please just be patient 🤗

@Xarly @Elsa @Pummy Raj please help her

First of all, thank you very much for trying to help me.
I did follow all steps that was emailed to me by automated support. At the end of my steps i was told to play 1st level than provide them with my last lost level. And since than I got only automated reply to communicate here with community. So I m still at level 1. This is email I received and followed
"...Never connected:
You'll need our Player Support team to help get you back on track. Before contacting us please reopen the game and create a Kingdom account by following these steps:
1. Open the game. Before tapping ‘Play’, look for the settings button in the corner.
2. In the settings menu select either the orange King icon, or a button to access your player profile.
3. When you reach the King login prompt, choose your avatar and nickname.
4. Enter your email address and choose a password.
5. Go back to the game and play one level. After completing these steps, please reply to this email and let us know what level you were previously on. We'll be able to restore your game progress but not any previous high scores. All your saved boosters and extra lives will also unfortunately be lost...".
At this time I m not worry about scores, boosters and extra lives. I only want to get my played levels.
Please tell me it's possible. I am beyond sad. I should to create account long time ago, but I did not know.

thank you very much @mysticalmysty

that was very fast

please @yaninam do this .... and tell us if your problem solved or not (^_^)

Please @Xarly help her ... she is losing her 2541 levels

please superstars help her

@LizzyLemondrop

@bearwithme

@Pummy Raj

Hi . I lost all my levels yesterday. Emailed support and followed all steps by creating account and play level 1. After it I emailed them back with my last level 2540 and now I only get automated reply. Now it's level 2, but I did not play it as I don't know what would happend. Can you please help and guide me to bring levels back. Thank you very much

I told her the Experts and Superstars here will give her a good help

I asked her :

Tell me is that levels on candy crush saga or soda or jelly or friends ?

It is Candy Crush Soda Saga.

Is the levels on different device?????

No other devices only my mobile.

are your levels connected to facebook ????

I never was connected to Facebook. I only created Kings account after I lost levels.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

I told her the Experts and Superstars here will give her a good help

I asked her :

Tell me is that levels on candy crush saga or soda or jelly or friends ?

It is Candy Crush Soda Saga.

Is the levels on different device?????

No other devices only my mobile.

are your levels connected to facebook ????

I never was connected to Facebook. I only created Kings account after I lost levels.

Please @Xarly help her ... she is losing her 2541 levels

please superstars help her

@LizzyLemondrop

@bearwithme

@Pummy Raj

thank you very much @mysticalmysty

that was very fast

please @yaninam do this .... and tell us if your problem solved or not (^_^)