Disappearing lives

jotiquecreations

Just recently, I started experiencing an issue with purchased lives. I purchase lives, and it shows they are there. I click to use the lives, and it takes me to the continue screen like everything is ok, then when I click on the world I am working on, it says I have no lives. I have purchased 2 of the $8.99 packs, and received a total of 3 usable lives out of all of them (there should have been 100). I can't continue to dump money into a game that "steals" it, and I will make sure I let others in the groups I belong to know about this issue if it is not resolved. How/where can I address this issue so I can go back to enjoying the game?

firebombmarkus

Hi @jotiquecreations and welcome to our adorable Community 😊 I am sorry you are experiencing this. Not sure what is happening with lives issue right now but I can help you with purchase issue. Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option.

https://community.king.com/en/candy-crush-soda-saga/discussion/246177/did-something-go-wrong-with-your-purchase

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

firebombmarkus

Hi @jotiquecreations and welcome to our adorable Community 😊 I am sorry you are experiencing this. Not sure what is happening with lives issue right now but I can help you with purchase issue. Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option.

https://community.king.com/en/candy-crush-soda-saga/discussion/246177/did-something-go-wrong-with-your-purchase

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

sehrish

hey friends i am not getting lives any more so can someone give me lives

_Elsa_

Hi @sehrish, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Where are you playing the game?  Computer or mobile device?  Facebook or king.com?  I know that there are a few glitches if you are playing on king.com and the studio is trying to resolve this but it's taking a bit of time because the games on king.com are with Adobe Flash and they are closing that down next year so it's harder to fix those.  Can you play elsewhere?

mizzshawnjohn

When I tap on accept lives, it will not let me, what should I do