Screen problem

Suzie-4

Why doesn’t the green tick arrow at the bottom left corner of the screen disappear? Cannot play game because it hides a square. Rebooting does not solve problem.

PummyRaj

Hello @Suzie-4, Hope you are having a nice day  

Can you please post a screenshot of the issue for our better understanding?  Also, what device are you using to play the game?

Talk to you soon & have a nice rest of the day/evening!

Suzie-4

Ipad 12 reboot does not always solve problem

Suzie-4

Sorry, should be bottom RIGHT corner. Very frustrating not being abke to play properly. Please answer Pummy Raj.

Suzie-4

Still no reply to my query about the green tick not disappearing. Is anyone reading these comments?

PummyRaj

Hello @Suzie-4, Hope you are having a nice day  

Very sorry for the delay in my response!!  I have missed the notification about your reply     

Thank you for the screenshot!  I completely understand what you are saying now  

Are you logged into the game through Kingdom account OR Facebook account?  I am adding a link here for you to look for your ID and post it here.  This is link is to find your ID when you are playing through Kingdom profile  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

** If you are playing through Facebook only, please let me know.  I will inform the Community Manager about the issue, so that they will be able to look into it.

Talk to you soon!  Have a nice day/evening!

_Elsa_

Hi @Suzie-4, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.