Rewards from bubblegum hill!

mysanDondis

I got the crown in bubble gum hill today at around 11:50am PDT but I never got my rewards! Can you please send it?!

PummyRaj

Hello @mysanDondis, Hearty Welcome to the Candy Soda section of our friendly King Community  

I am very sorry to hear that you have not received the rewards from Bubblegum Troll!!  

Please post back your game ID number with the help of this link  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

The Community Manager will be able to look into the issue once you provide your ID.  

Please post back if you need further assistance by tapping on "Type your Comment" box located below.  

Hoping for the best!  Have a nice day/evening!

mysanDondis

Thanks Pummy Raj for your reply, here is my game ID number. 
User ID 1053406015

PummyRaj

Thank you for writing back @mysanDondis  

I will inform the Community Manager about the issue and you will be hearing from them within next 2 days  

Have a great rest of the day/evening!

mysanDondis

Thanks!

Xarly

Hey @mysanDondis ,

Sorry to hear it happened to you and thanks for all the patience! Reward has been sent your way .

Looking forward to seeing you around in the Community!

Cheers,
Xarly

mysanDondis

Hi, just wondering how do I get the rewards, Will it just appear once I play? So far I tried playing and I can tell I didn’t get my 6 hammers. Thank you too for your patience.

PummyRaj

Hello again @mysanDondis, Hoe you are having a nice day! 

Did you see the goodies in your game yet?  If not -- Force close the App --> Clear Cache --> Restart the device after 2 minutes and open you game.  You will see the goodies now   

Have Sodalicious fun in your games & have a wonderful rest of the week!

mysanDondis

How do you clear cache?

PummyRaj

Hello @mysanDondis, Thank you for posting back.

Did you not receive the Goodies yet into your game?  

Here is what I found in Google "to clear Cache on the Phone"

Clearing Cache & Cookies on an Android Device with Chrome:

1. On your Android phone or tablet, open the Chrome app.
2. To the right of the address bar, tap More and then Settings.
3. Tap Privacy and then Clear browsing data.
4. Choose a time range, like Last hour or All time.
5. Check "Cookies and site data." ...
6. Tap Clear data.

Let me know if you need any further assistance!  Have a nice day/evening!

mysanDondis

I cleared the cache on my iphone and restarted the game..still no rewards!